Frequently-Asked Questions (FAQs)
DO YOU SHIP INTERNATIONALLY?
Currently, we only ship within Malaysia & Singapore.
WHAT IS THE COST OF SHIPPING?
West Malaysia RM 8
East Malaysia RM18
HOW SOON WILL MY PRODUCT BE DELIVERED?
Products will be delivered within 3-7 working days upon successful payment. However, tailored-made custom lens will take 15-20 working days to ship out (all type of 1.67 & 1.74 lens). Please expect delays during festive seasons and sales promotion periods as order volumes are high during these times. We are not responsible for delays caused by the shipping courier.
WHEN IS THE CUT OFF TIME?
Our cut off time is 4pm. Any orders made after 4pm will be processed the next working day.
HOW DO I TRACK MY ORDER?
Kindly check your order status in the ‘My Account’ section. Your tracking number will also be sent to your email address.
WHAT IF I NEED TO CHANGE MY ORDER OR DELIVERY ADDRESS?
You may contact our customer service within 24hours to make amendments. However, we work fast here at NOSEON so if your order is already being processed, you will not be able to make any changes.